Servicedesk
Service call
You can place service calls via:
- Telephone: +31 43 3882257
- contactform
- servicedesk-memic@maastrichtuniversity.nl
General
As software is implemented, the software enters the maintenance and management phase. For this phase a SLA (Service Level Agreement) is drawn up. Because software evolves after implementation, there might be (small) changes made to the SLA (via the Quick Shop Service)
Handling
MEMIC employees decide (in accordance with the client) what the priority for the call is. On the basis of the priority, the maximum processing time of the call is determined. Below is the time for response- and handling time:
| Priority | Responsetime | Handling time |
|---|---|---|
| 1 | < 1 hour | 4 hours |
| 2 | 2 hours | 8 hours |
| 3 | 4 hours | after consultation |
We are closed on the following days:
Februari 12 and 13 Carnaval
March 30 Good Friday
April 2 Easter Monday
April 27 Kingsday
May 5 Liberation
May 10 Ascension Day
May 11 bridge day
May 21 Whit Monday
Dec 25, 26 Christmas
Dec 27, 28, 31 bridge days