Servicedesk

Service call

You can place service calls via:

General

As software is implemented, the software enters the maintenance and management phase. For this phase a SLA (Service Level Agreement) is drawn up. Because software evolves after implementation, there might be (small) changes made to the SLA (via the Quick Shop Service)

Handling

MEMIC employees decide (in accordance with the client) what the priority for the call is. On the basis of the priority, the maximum processing time of the call is determined. Below is the time for response- and handling time:

PriorityResponsetimeHandling time
    1 < 1 hour  4 hours
    2  2 hours  8 hours
    3  4 hoursafter consultation

We are closed on the following days:

Februari 12 and 13 Carnaval

March 30 Good Friday

April 2 Easter Monday

April 27 Kingsday

May 5 Liberation

May 10 Ascension Day

May 11 bridge day

May 21 Whit Monday

Dec 25, 26 Christmas

Dec 27, 28, 31 bridge days